SHIPPING INFORMATION

Carrier
All international orders are shipped with fast, secure FedEx Express. Every order is fully tracked, so your parcel arrives safely and can be followed every step of the way.

Delivery Time
Orders are dispatched within 1-3 business days (KST) after payment confirmation. Estimated delivery is 2-6 business days after dispatch, depending on the destination, customs clearance, and local courier conditions.

Shipping Fee
Free worldwide shipping on orders over $150. For orders under $150, a shipping fee of $30 (Asia) or $45 (rest of the world) applies.

Duties & Taxes
Product prices do not include import duties, VAT, or other local taxes. These are normally paid by the customer to FedEx or the local customs authority upon delivery.
Exact amounts vary by country and cannot be estimated in advance; for details, please contact your local customs office.

Restricted Destinations
Delivery is currently unavailable to: Afghanistan, Belarus, Central African Republic, DR Congo, Haiti, Iran, Iraq, Lebanon, Libya, Myanmar, Russia, Somalia, Sudan, Ukraine, Venezuela, Yemen, Zimbabwe.

Customs Issues
If a shipment is seized, abandoned, or disposed of by customs, it cannot be recovered and no refund will be issued in the following cases:

• Required customs documents were not provided within a reasonable timeframe
• Applicable duties and taxes were refused
• The recipient is unreachable — repeated delivery failures or no response to courier contact

In such cases, neither Atelier de LUMEN nor FedEx can retrieve the shipment.

EXCHANGE & RETURNS

Exchanges or returns due to a change of mind, including preferences related to color or size, are not accepted.

Exchanges and returns are accepted only in cases where the issue is attributable to Atelier de LUMEN, including the following:

• Receipt of an incorrect item
• Receipt of a defective item

In such cases, requests must be submitted within 7 days of the delivery date.

All exchange and return request must be submitted and approved in advance through our Customer Service Team.
Items returned without prior authorization may not be eligible for proper service and may be refused upon arrival, returned to the original sender, or disposed of by custom.

If you would like to request an exchange or return due to a defective item or an incorrect delivery, please follow the steps outlined below.

Step 1. Submit Your Request

Please email us at info@atlm.kr with your order number and clear photos of the item.
Once received, Customer Service Team will review your request and advise whether an exchange or return is approved.

Step 2. Return Product Preparation

Once your exchange request has been approved, please follow the instructions provided by our customer service team.
During this process, we may collect necessary personal information required for pickup, such as your order address, email address, and contact number.

For repackaging, please use the original Atelier de LUMEN outer box if available. If the original box is no longer available, kindly place the item in a secure alternative box (do not use another brand's box).
All original components must be included in the return package, including the brand box, dust bag, and warranty card.

Step 3. Progress and Completion of Returns

Once the return request is completed, you will receive a confirmation email from FedEx.
Please print and attach the FedEx return label included in the email to your return parcel.

If you want to change your pick up schedule, you can change it directly via the link provided in the FedEx email.

Please prepare the return box and the documents required for the return and deliver them to the delivery man by the scheduled pickup time.

Step 4. After Return Delivery

Return Exchange
Once the returned item arrived at our warehouse, a replacement item will be dispatched promptly.
Please note that no customs duties or taxes will be charged on exchange items.

Return for Refunds
For refund return, please refer to the Refund section below for full details on processing timelines and payment methods.

REFUNDS

Once the returned item arrived at our warehouse, it will under go an inspection process, which may take up to 2-5 business days from the date of arrival.

After the inspection is successfully completed, your refund will be issued to the original method of payment used at check out.

Depending on your payment provider, it may take up to 14 business days for the refunded amount appear in your account.

If the refund has not been received after the above timeframe, we kindly recommend contacting your payment provider such as your card issuer or bank.

TAX REFUND ON RETURNS AND REFUNDS

Customs duties and other taxes incurred during customs clearance are non-refunded through Atelier de LUMEN.

In this case, please contact your local customs office or the relevant shipping company directly.

For approved exchanged, refund will not be issued.

Instead, a replacement item will be dispatched, and no additional customs duties will be charged on the newly shipped exchange item.