FAQ
ORDERS & PAYMENT
How can I cancel or modify my order?
Orders can be cancelled or modified only before they are dispatched. Contact us as soon as possible via Live Chat or at info@atlm.kr with your order number. Once an order has shipped, it cannot be cancelled. Returns are accepted only for defective or incorrect items. Payment methods cannot be changed after ordering; to pay differently, cancel before dispatch and place a new order.
Which payment methods do you accept, and in which currency?
We accept major credit and debit cards and PayPal. All orders are charged in US dollars (USD). Prices shown in other currencies are for reference only; the final amount in your local currency is determined by your card issuer's exchange rate.
SHIPPING & DELIVERY
Do you ship internationally?
Yes. Atelier de LUMEN ships worldwide from Seoul, Korea with FedEx Express, fully tracked. Delivery is currently unavailable to: Afghanistan, Belarus, Central African Republic, DR Congo, Haiti, Iran, Iraq, Lebanon, Libya, Myanmar, Russia, Somalia, Sudan, Ukraine, Venezuela, Yemen, Zimbabwe.
How much is shipping, and do you offer free shipping?
Shipping is free worldwide on orders over USD 150. For orders under USD 150, a flat fee of USD 30 (Asia) or USD 45 (rest of the world) applies at checkout.
When will my order ship, and how long does delivery take?
Orders are dispatched within 1–3 business days (KST) after payment confirmation. Estimated delivery is 2–6 business days after dispatch depending on the destination, customs clearance, and local courier conditions (Japan: about 2–4 business days). Pre-order items are expected to ship on the date shown on the product page. All orders ship with FedEx Express, our fastest service; there is no separate expedited option.
Will I have to pay customs duties or taxes?
Duties, import taxes and customs fees are included in your order — Atelier de LUMEN ships on a Delivered Duty Paid (DDP) basis, so the price you pay at checkout is final, with nothing extra to pay on delivery.
Do you ship to Singapore, Hong Kong, Japan, and the United States?
Yes. We ship to all four with FedEx Express: orders are dispatched within 1–3 business days and typically arrive 2–6 business days after dispatch (Japan about 2–4). Shipping is free on orders over USD 150, and all duties and import taxes are included — no extra charges on delivery.
Is there a Japanese version of the website?
Yes. A Japanese-language version of the website is available at intl.atlm.kr/ja. Prices are charged in USD, shipping to Japan takes about 2–4 business days after dispatch, and the shipping fee for orders under USD 150 is USD 30.
Can I change my shipping address after ordering?
Address changes are possible only before dispatch. Contact us immediately via Live Chat or info@atlm.kr with your order number and the corrected address. Once the parcel has shipped, address changes must be requested through FedEx and may not be possible; a parcel returned to us due to an incorrect address or failed delivery may incur additional shipping costs.
How can I track my order, and what if it is delayed, lost, or damaged?
Every order ships with a FedEx tracking number sent by email at dispatch. Check the FedEx tracking first; customs clearance can add a few days. If tracking has not updated for more than 5 business days, or the parcel arrived damaged, contact info@atlm.kr with your order number (and photos of the packaging and item if damaged) within 7 days of delivery so we can open an inquiry with FedEx and arrange a replacement or refund where applicable.
RETURNS, REFUNDS & REPAIRS
What is your return and exchange policy?
Exchanges and returns are accepted only for items that are defective or incorrectly delivered, and must be requested within 7 days of delivery. Returns due to a change of mind (including color or size preference) are not accepted. Please see our Refund Policy for full details.
How do I request a return or exchange?
Email info@atlm.kr with your order number and clear photos of the item. If approved, our Customer Service Team will send return instructions and a prepaid FedEx return label. Please return the item in its original Atelier de LUMEN box with all components (brand box, dust bag, warranty card). Items returned without prior approval may be refused.
How long does a refund take?
Refunds are issued to the original payment method. Once the returned item arrives at our warehouse, inspection takes up to 2–5 business days; the refund is then issued and may take up to 14 business days to appear on your statement, depending on your payment provider. Duties and taxes are included in your order, so there are no separate customs charges. For approved exchanges, a replacement is shipped instead of a refund, with no additional duties on the replacement.
Is there a warranty, and can I get my item repaired?
All products come with a one-year warranty from the date of delivery. Manufacturing defects that occur under normal use are repaired free of charge within the warranty period. Damage caused by wear, misuse, moisture, or improper care, and repairs after the warranty period, are serviced for a fee. Round-trip shipping for repairs is the customer's responsibility. Repairs typically take about two weeks, excluding shipping. To request a repair, contact info@atlm.kr with the purchaser's name, order number, and photos of the issue. GOLD, VIP, and VVIP members receive complimentary care services each year. Warranty and care services apply only to products purchased through official channels (intl.atlm.kr, atlm.kr, our stores, and authorized stockists).
PRODUCTS & CARE
What materials are used, and how do I care for leather?
Atelier de LUMEN works primarily with premium leathers — calfskin, full-grain, and top-grain cowhide — chosen for their grain, hand feel, and the way they age, along with lambskin and recycled leather for selected styles. We believe depth of material is the foundation of a good product, so each leather is selected and developed in-house for the design it serves. Care: wipe with a dry soft cloth to remove dust; if exposed to moisture, blot immediately and air-dry in the shade; apply a small amount of leather conditioner periodically; store in the dust bag away from humidity. Natural leather shows slight variations in grain and color and develops a patina over time — these are not defects. Light-colored vegetable-tanned leather and suede or nubuck are more sensitive to scratches, moisture, and color transfer, so avoid rainy days and dark denim. See our Materials page for care guides by leather type.
Are the products made of real leather? Do you offer vegan leather?
Yes. Atelier de LUMEN products are made of genuine leather — primarily calfskin, full-grain, and top-grain cowhide, with lambskin and recycled leather (reconstructed from leather production residue) for selected styles. We do not currently offer vegan or synthetic leather products.
What are Atelier de LUMEN's signature or best-selling bags?
The Panier series — a basket-inspired bag defined by dense stitching, available in Petit, Tote, Grand, Flap, and Doux versions — is our signature and best-selling line. Other core lines include the Marron, Pave, Pillow, Brise, Lune Forme, Anneau, and Bojagi (LUMEN X IHNN collaboration) bags, most offered in several colors and sizes.
Which bags are best for work or commuting, and which fit a laptop?
For everyday work use, our tote styles are the most practical: the Panier Grand and Panier Tote, Brise Grand, Pave Tote, and Nadel Zip Tote. The Panier Grand, Panier Doux Grand, and Arc Tote bags are sized to carry a 13-inch laptop. Exact dimensions are listed on each product page under Product Details.
Do you have products for men?
Yes. Our MENS collection includes leather shoes such as the Base Top Loafers and Franc Derby Shoes, woven leather flips, leather belts, and unisex bags such as the Arc Tote and Arc Crossbody. Many other bag styles are designed to be unisex.
An item is sold out — will it be restocked, and can I be notified?
Selected styles are restocked. On a sold-out product page, use the "Notify me" (back-in-stock) button to receive a back-in-stock email notification when your size or color becomes available again. Seasonal and collaboration items may not be restocked.
Does Atelier de LUMEN do collaborations?
Yes. Recent collaborations include LUMEN X IHNN (the Bojagi bag series), LUMEN X YEODONG YUN (hand-crafted silver jewelry and objects), and LUMEN X SAINTE MARIA. Collaboration pieces are available on intl.atlm.kr while stocks last.
STORES, MEMBERSHIP & CONTACT
Do you have physical stores, and where can I buy Atelier de LUMEN offline?
Yes. Our flagship store is at 1F, 16 Itaewon-ro 45-gil, Yongsan-gu, Seoul (Hannam-dong), open Mon–Sun 11:00–19:00, tel. 0507-1382-2102. We also have a store at Shinsegae Centum City 4F, Busan. Authorized stockists include select shops in Japan (SHIPS, Nano Universe, NOBLE, green label relaxing, SLOBE IENA and others), China, Indonesia, Australia (MORRISION), and France (PRINTEMPS). Online, we are also available at 29CM, Wconcept, Wconcept Global, and LUXEHOUZE.
Do you offer discount codes or promotions?
Discounts are provided through the LUMENIER membership program rather than public promo codes. All members receive a 10% birthday coupon; new members receive USD 10 store credit; tiers (Basic, Silver, Gold, VIP, VVIP) earn 1–7% back in store credit on every purchase and unlock a tier coupon of 5–20% that can be applied with one click in the cart or entered at checkout. One discount code can be used per order, and tier codes can be combined with store credit.
Do you sell wholesale or accept bulk or B2B orders?
For wholesale, stockist, or bulk-order inquiries, please contact global_md@atlm.kr with your company details and the markets you serve.
How can I contact customer service?
Email info@atlm.kr or use Live Chat on the website. Customer Service is available 10:00–17:00 KST on business days (lunch 11:30–13:00). Head office: Atelier de LUMEN, 27 Bomun-ro 13na-gil, Seongbuk-gu, Seoul, 02850, Republic of Korea. Tel. +82-2-6092-2102.
ABOUT THE BRAND
What is Atelier de LUMEN?
Atelier de LUMEN (also written LUMEN, 아뜰리에 드 루멘) is a Seoul-based leather goods brand founded on the idea of finding beauty in the everyday. We design handbags, shoes, belts, small leather goods, and accessories with minimal, structural silhouettes and considered details, made primarily from premium calfskin, full-grain, and top-grain leathers. The brand is backed by a company with a long history of leather-goods manufacturing: our collections are developed and produced in-house by our own atelier and production team, from material development to finishing, rather than outsourced. Our three design principles are Universality, Harmony, and Depth of Detail. The brand operates a flagship store in Hannam-dong, Seoul, and ships internationally from intl.atlm.kr.
Is Atelier de LUMEN a Korean brand, and where is it designed?
Yes. Atelier de LUMEN is a Korean designer brand headquartered in Seoul, where our collections are designed and developed.
What is the price range?
Prices are in USD. Handbags typically range from about USD 150 to 500, with a few larger styles up to around USD 700; shoes from about USD 200 to 400; belts, card holders, charms, and other small leather goods from about USD 20 to 150. Free worldwide shipping applies to orders over USD 150.
What does "LUMEN" mean, and what is the brand's philosophy?
LUMEN means light. Atelier de LUMEN aims to be "a steady, quiet light" that illuminates the everyday beauty already present in each person's life. The brand is built on three principles — Universality (design for everyone, an intersection of different tastes), Harmony (pieces that belong everywhere, from a morning errand to an evening out), and Depth of Detail (the finest quality in what most people never see). Depth of material is at the center of this: we work mainly with calfskin, full-grain, and top-grain leathers chosen for how they feel and age, and because we develop and manufacture our own products with decades of leather-goods expertise, every stitch, edge, and finish is controlled by the people who designed it. Every piece is made as a long-term object rather than a seasonal one, backed by a Care Service program.
